IT Support Knowledge Base
The IT Support KB was created to provide a helpful online reference of useful fixes and solutions to a large range of info tech problems.
Working as IT Professionals, providing general computer support and server installations for small and medium sized businesses, we very often have to research how to fix a broad range of computer problems. While researching these problems, we very often find a number of people with the same issues and no good online resources with a correct fix. This website will be used to document how to resolve many computer issues that we come across and in doing so, will hopefully help other people.
Certain procedures do contain risks. In using any information on this website you must agree to the terms of our disclaimer which can be found here.
Outlook 2010 would start in safe mode every time.
This was caused by Microsoft patch KB3114409 released in December 2015.
Removal of the patch resolves the problem.
On newer Windows Servers, Server manager opens after logging on.
This can simply be disabled by:
Open Control Panel > Open Administrative Tools > Open Task Scheduler.
In Task Scheduler drill down to Microsoft\Windows\Server Manager.
Find the task named ServerManager, with the Description “Task for launching Initial Configuration Tasks or Server Manager at logon.”
Disable this task or delete the Trigger Action.
Could not add Google as a search provider in IE. The button to click to add was not click-able.
This was caused by Microsoft patch 3038314. This was released 14 April 2015.
To resolve I merged the following into the registry.
NOTE: EDITING THE REGISTRY IS DANGEROUS – USE AT YOUR OWN RISK
Windows Registry Editor Version 5.00
When users were opening word files from a SharePoint library, that they had read access to, they would get a pop up message:
Some files can harm your computer. If the file information below looks suspicious……..
This was resolved by adding the SharePoint site to the Internet Explorer trusted sites list.
I rolled this out Via GPO, adding the trusted site with a registry addition.
Newer versions of Outlook have a feature called Suggested Contacts that auto populates a contact folder called Suggested Contacts. This can be frustrating on an Iphone as it can make the contact list too large.
To stop showing the suggested contacts:
On the Iphone open Phone > Contacts > Groups > Find the account and untick suggested contacts.
Had a problem where an application had issues connecting to another applications SQL database.
The application would freeze and after a delay come up with SQL related errors.
Troubleshooting was difficult as some users would not freeze and it only happened in certain areas of the application.
However when testing the connection with Excel I found that it would fail the 1st time connecting and then work the 2nd time. It did not matter if I used Windows Authentication or SA.
To test in Excel:
In Excel > data tab > from other sources > from SQL server > enter servername\instance\name > select log on credentials.
After clicking Next it would time out, but would then work if I tried to connect again.
I then searched online and found the following post:
I then opened SQL Server Configuration Manager > SQL Server Network Configuration > Protocols for DATABASE > dbl click TCP/IP > IP Addresses Tab > found IPAll > TCP Dynamic Ports was 61288 (port numbers can be different to this)
Opened Windows firewall and added a inbound rule for this port number.
Tested in Excel and found it would connect 1st time now using Windows or SA authentication.
Tested in application and found connection issues resolved.
A VBS script called by “User Configuration\Policies\Windows Settings\Scripts\Logon” was not running on a Windows Server 2012 R2 RDS.
Microsoft have added a new feature to Windows 8.1 and Windows Server 2012 R2 that delays any scripts in the above location by 5 minutes. So they will not execute until 5 mins after logon.
To disable this feature set the following to 0:
“Computer Configuration\Policies\Administrative Templates\System\Group Policy\Configure Logon Script Delay”
Was remotely logged onto an old Windows SBS 2003 Server via RDP and installed some backup software. A restart was required at the end of the install and I selected the option in the installer to restart. Server did not restart. After a few minutes I selected start > shutdown > restart. Lost my RDP connection.
Pings from another server never stopped. Could not RDP back onto the server. Connected to services and event logs from another system and could see the server was still running and did not look to be shutting things down. Left for a while and found not change.
From another server ran: shutdown /r /f /m \\servername
Received the message: A system shutdown is in progress. (1115)
Downloaded PSTools > extracted
From the other server ran: pskill \\servername winlogon
Pings from another server then stopped. Server restarted and reported an unexpected shutdown, but at least I had gained access to the server again.
A drive set to map via GPO on a Windows 7 system was not working.
Application event log had error id: 4098. “……. The network path was not found”.
This was fixed by changing the share path in the GPO from \\servername\share\ to \\servername\share
Note the \ (backslash) is removed from the end.
The self signed certificate on a SBS 2011 server was expiring, so I ran the Fix My Network wizard and renewed.
This updated the certificate when you go to the OWA web page, however in SBS Console under network > connectivity > view certificate properties the date had not changed.
To create a new Certificate installation Package, I deleted the old one > ran the Fix My Network wizard > created a new package. This had a different date again.
To get the certificate in the SBS console to match the OWA certificate > I ran the Add a trusted certificate wizard > select I want to use a certificate that is already installed on the server > selected the newly created self-issued certificate. Now if I View Certificate Properties in the SBS console it matches the OWA certificate.
To update the install package SBSCertificate.cer file > on non-domain joined system > run IE as administrator > open OWA site > import cert into IE > in IE options > content tab > certificates > find certificate and export as SBSCertificate.cer > save into Certificate Distribution Package folder after renaming the old cer file.